Job Description

The Store Support Clerk supports a customer centric culture by taking on operational duties including welcoming customers, acting as cashier and/or pet wash attendant as needed, replenishing and maintaining products and other duties that add to store efficiency and support Sales Consultants to focus on delivering a highly satisfying customer experience.

About Pet Food Express

Pet Food Express is the best place to shop for pet supplies – and it’s all because of the people who work here. Our employees are passionate pet people who care deeply about our community. We offer gold star customer service and expert advice for even the toughest pet problems. Sound like you? Join us.

Responsibilities

Engage

• Create a welcoming environment by greeting customers when on the sales floor and connecting them to Sales Consultants as appropriate.

Learn

• Participate in training and continuous educational programs to develop your pet knowledge and build customer service skills.
• Stay up to date about new products and the pet community.

Operate

• Maintain warehouse and understock, including both merchandise and non-merchandise, to company standard to enable efficient replenishment.
• Process product to be floor ready, reducing replenishment hours and ensuring a well-stocked sales floor.
• Support cashiering and pet wash operations.
• Assist with other projects as directed, including daily inventory, pricing, markdowns, merchandise returns, and planogram changes.
• Assist in housekeeping of sales floor, warehouse and store areas and communicate any maintenance needs.
• Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service and shrink.
• Other duties as assigned.

Qualifications:

• We value potential over experience. If you’re unsure about whether you meet our qualifications, just apply.
• A passion for pets and people.
• A warm and welcoming personality and a genuine desire to provide excellent customer service to all customers.
• Curious about or enjoy merchandising and demonstrate a high level of detail orientation.
• Customer service, inventory stocking and/or pet experience is a plus!
• Ability to work in a fast-paced environment and remain calm under pressure while showing a sense of urgency.
• Must bring a strong team player attitude and demonstrate initiative.
• Ability to follow through on tasks in a timely and efficient manner.
• Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays.
• Must be able to lift, move and carry up to 50 pounds while using the appropriate lifting techniques and following all safety rules.
• Ability to climb and balance using a ladder and/or step stool.
• Ability to continuously stand, walk, bend, stretch and engage in repetitive motions throughout shift.

PFE Perks

• Grow with us: Many potential career paths and options for advancement within the company.
• Continued Learning: A focus on your development and leadership training. Investment in your pet and product knowledge, you'll never see pets the same way!
• Generous in-store employee discount that extends to your family.
• Benefits: All employees are eligible to participate in a number of Company-sponsored benefits, such as life insurance, pet insurance, Employee Assistance Program (EAP) and more. FT employees are eligible for Health coverage, FSA options, dental, and vision insurance.
• Plan for the future: 401k with employer match.
• Get Rewarded: Employee referral bonuses.
• Bring your well-behaved pet to work.
• Opportunities to make an impact in the community through the Pet Food Express Pet Fair, in-store fundraisers and adoption events benefiting local rescue and shelter partners, and more! 

The salary range for this position is expected to be $17.70 – $18.70 per hour. Pet Food Express determines starting salary based on many factors, including but not limited to, local market rate, the qualified pool of candidates, internal compensation practices, a candidate’s actual skills and experience, and budget constraints.

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities.

Pet Food Express is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, sexual orientation, gender identity, or any other characteristics protected by applicable law. This applies to all Pet Food Express activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. Pet Food Express also provides reasonable accommodation of religion and disability in accordance with applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees. Pet Food Express is a place where everyone can learn and grow. However you identify and whatever your background, please apply if this is a role that would make you excited to come to work every day.

For applicants in our San Francisco, or Los Angeles locations: Pursuant to the San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.

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